Privacy Policy
This Privacy Policy explains how Guangdong VoltCrave Technology Energy Co., Ltd. collects, uses, stores, and protects information submitted through our website, inquiry forms, product communication channels, and B2B energy storage project discussions.
Information We Collect
We may collect information that you voluntarily provide when you submit an inquiry, request a quotation, download materials, contact our sales team, or communicate with us about energy storage products and project requirements.
Business Contact Information
- Name, company name, job title, and business role
- Email address, phone number, WhatsApp, and country or region
- Company website, market area, and procurement background
Project & Product Information
- Product categories such as battery cells, portable power stations, solar panels, inverters, RESS, BESS, or C&I ESS
- Application scenarios, capacity needs, target market, estimated quantity, and customization requests
- Technical, certification, delivery, and cooperation requirements
How We Use Your Information
We use collected information to support B2B communication, product selection, project evaluation, quotation preparation, technical review, and customer service.
Inquiry Response
To respond to quotation requests, product questions, technical consultations, and project communication.
Product Recommendation
To recommend suitable battery cells, portable power products, solar systems, inverters, home storage, or commercial ESS solutions.
Business Operations
To improve our website, manage customer records, support sales follow-up, and maintain business communication history.
How We Share Information
We do not sell personal information. We may share necessary information with trusted service providers, logistics partners, certification support providers, technical partners, CRM or email service providers, and internal teams when required to respond to your inquiry or support business cooperation.
We may also disclose information when required by applicable law, legal process, government request, or to protect our legitimate business rights and website security.
Data Security & Retention
We take reasonable administrative, technical, and organizational measures to protect submitted information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be fully secure.
We retain inquiry and business communication information only for as long as necessary to fulfill the purposes described in this policy, maintain customer communication records, comply with legal requirements, or support ongoing business relationships.
International Data Transfers
Because VoltCrave serves domestic and international markets, your information may be processed in China or other regions where our teams, partners, systems, or service providers operate. We take reasonable steps to protect information according to this Privacy Policy.
Your Choices and Rights
Depending on your location and applicable laws, you may have rights to access, correct, update, restrict, or request deletion of certain personal information. You may also request that we stop sending marketing or business follow-up communications where applicable.
To exercise these rights, please contact us using the contact details below. We may need to verify your identity before processing your request.
Third-Party Websites
Our website may contain links to third-party websites, platforms, tools, or communication channels. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect website changes, business operations, legal requirements, or data protection practices. The “Last Updated” date at the top of this page indicates the latest revision.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
Company
Guangdong VoltCrave Technology Energy Co., Ltd.
Need product or privacy-related assistance?
Contact our team for website privacy questions, product inquiries, technical support, or B2B energy storage cooperation.